Frequently Asked Questions
How do I schedule a counselling appointment?
You can schedule an appointment with Will Bratt or Laura Brown by email or phone.
Email Laura Brown at firstname.lastname@example.org
Call Laura Brown at 250-896-0811
Email Will Bratt at email@example.com
Call Will Bratt at 250-661-2212
What does counselling at Heart & Oak cost?
Our standard rates are as follows:
20 minute consultation: Free
Individual counselling sessions: 60 minutes/$130.00 | 90 minutes/$195.00
Couples counselling sessions: 60 minutes/$150.00 | 90 minutes/$225.00
Our counselling services are subject to 5% GST.
What forms of payment do you accept?
We accept payment via cash, cheque, Visa, Mastercard, and Interac etransfer.
Will my insurance or extended health benefits cover counselling?
Health benefit providers differ significantly from company to company and even plan to plan. To find out if your coverage will include counselling at Heart & Oak, contact your provider and provide them with the following information:
Will Bratt holds a Master of Arts degree in Counselling Psychology.
He is registered as a Canadian Certified Counsellor (CCC) with the Canadian Counselling and Psychotherapy Association.
His CCC certification number is 5740.
How often should I see my therapist?
Because everyone has different preferences and factors to consider when deciding how often to meet with their counsellor, there is no universally “right” answer to this question.
On average, most people will meet with their therapist on a weekly basis for the first 4-6 sessions, and then gradually meet less frequently.
Both Laura Brown and Will Bratt approach arranging the frequency of sessions in a collaborative way that suits your life, finances, and other commitments.
What is your confidentiality policy?
At Heart & Oak, our confidentiality policy is in line with the industry standard. The bottom line is, everything we talk about will stay confidential between you and your therapist. The only reason we would need to break confidentiality is if:
You share knowledge of any child or vulnerable adult being subjected to abuse or neglect.
You disclose an immediate intention to end your life (suicide) or the life of another person (homicide).
If you’re involved in a legal matter and the court subpoenas your file.
What can I expect from my free consultation?
Both Laura Brown and Will Bratt are happy to offer everyone a free 20-minute consultation.
We recognize that everyone has different hopes and expectations for this opportunity, and we strive to meet those as best we can.
Generally, most people use their free consultation as a way of establishing a clear sense of how they will work and fit with their Heart & Oak therapist.
Some people do this by bringing in their own pre-determined questions, while others prefer to simply have a conversation and see how it feels.
We encourage you to have some sense of what you're looking for in a counsellor and what you hope to get out of therapy, and use your consult as a way of exploring that further with us.
What is your cancellation policy?
At Heart & Oak Therapy, we have a 24 hour cancellation policy. We ask that you contact us by phone or email at least 24 hours before your scheduled appointment if you know you need to cancel or reschedule.
If you don't show up to a counselling appointment, or if you cancel with less than 24 hours notice, we ask that you cover half the session rate for the missed appointment.
If you are unable to attend a scheduled appointment because of emergency circumstances that are outside of your control (such as illness, accidents, and family emergencies), we understand and do not request that you cover the cancellation fee.